Two fundamental qualities a person must possess to be an effective communicator are: be a keen listener

and a keen observer.


In speaking to a group of students or a group of managers, it is important to observe everyone’s body

language. Build a genuine rapport by listening to, observing and engaging people in a way they can relate to. Identify

if what you are saying and the messages you are articulating are actually having the desired effect.


If they are not, change the subject, move differently, or call a break to the meeting. It is a waste of time to

go on if people are obviously not engaged.


Read the tone of the room and adapt your communication to a style that will work for that particular audience.


Source: The CEO Alex Malley