Get down and try to do a couple of their jobs yourself.

 

Learn by observation. It's amazing what you can learn by watching and working with them.

 

Finally, you'll know what they are doing. You mightn't know how to do it yourself as well as they can, but if

you watch them for a day you'll just about know all their skills.

 

Be a good manager; take responsibility; make it easy for them to work hard. Give them good working

conditions.

 

Keep close to them; listen to them; be authoritative. Then you won't have any problems!

 

Source: Silver Book vol 1, pp 61, 62