A large scale survey of high-performing organizations revealed a consistent pattern of key practices.

In fact, it was found to be so consistent that it could be expressed mathematically:



All three parts of the performance equation must be in place to ensure the peak efficiency of the individual and

the organization. Motivation by itself is not enough.



Talent might be regarded as innate ability, but in the workplace, a talented employee is someone who

brings valuable knowledge and skill to a job. Both of these qualities can be learned. Training and

development should therefore be part of an organization's culture.



Motivated employees understand their mission and the needs of their customers. They know the

importance to their company of performing to a high standard. Establishing clear goals and performance

criteria helps everyone understand what is expected of them. Fostering employee decision-making,

participation, and empowerment makes employees feel respected, valued and invested in

the organization's success.



 Appropriate support for all employees must be provided. Keeping employees in the communication loop,

setting up systems to remove barriers to performance and helping to solve problems quickly, creates an

organizational climate and culture that brings out the best in them. Employees may have talent and may be

highly motivated but they need support – the information and tools required to perform well in their role.


Source: Critical Business Skills, The Great Courses