Introduction Download

In these terms and conditions, “we” “us” “our” and “UBT” refer to UBT Holdings Ltd as trustee for UBT Holdings Trust, and includes any other affiliated businesses that sell goods and services under the UBT brand. Unless otherwise specifically stated, the delivery of goods and services through this website will be by UBT Holdings Ltd as trustee for UBT Holdings Trust.

Your access to and use of all information on this website including purchase of our services or products (whether through this website or otherwise howsoever) are provided subject to the following terms and conditions. The information is intended for residents of New Zealand only.

These terms and conditions contain seven sections:

  • Introduction
  • General Terms of Use
  • Products and Services
  • Privacy Policy & Complaints Process
  • Copyright
  • Subscription Service Terms
  • Disclaimer

We can change these terms and conditions from time to time. If a change will make you worse off, or if we think a change will have more than a minor detrimental impact for you, we will provide you with at least 30 days’ notice by email or alert on this website and you will have the right to terminate any services or orders within that period should you wish. Your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. In general we recommend that each time you access our website you read these terms and conditions. The latest amendments were made in November 2015.

General Terms of Use Download


  1. Access to the website and its products and services is open to members. You may request membership by providing information as set out on our registration page. Our Privacy Policy is linked on our home page and will show how we collect, store and use the details you provide.
  2. You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details when they change.
  3. On registration, we will provide you with a password and username. You must ensure that your username and password remain secure and confidential. You are entirely responsible for all use, activities and charges associated with or arising from any use of your username and password (regardless of whether you authorised such use) including unauthorised use of your or any other credit card. Each username and password must be used by a single user and they are not transferable. We may monitor your use of the site using your login, including concurrent use of the same login and password. You must notify us immediately if you become aware of any unauthorised use of your username and password.
  4. You agree to pay for services when you confirm your purchase as set out on our website.
  5. We reserve the right to terminate your membership if you breach these terms and conditions or if there is some other reason we think important. We do not have to tell you why we cancel a membership.
  6. Our services are intended to be used by members within New Zealand only.
  7. Our services are provided to adults over the age of 18 years. When you purchase through our website or through any of our other marketing initiatives, you acknowledge that you are over 18 years of age.

Site Access

  1. When you visit our website, we give you a limited licence to access and use our information for personal use.
  2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
  3. The Copyright section of these terms and conditions sets out in more detail the things you are permitted to do with the materials and information on the website. We reserve all other rights.
  4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. Also the licence does not permit you to metatag or mirror our website without our prior written permission. We may withdraw your access to the website if we become aware of activities of this nature.


  1. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide. If you use one of these links to leave our site, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by our privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question. You may link to our website with our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.


  1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website or any of the products and services offered on our website or otherwise.
  2. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control. If a Force Majeure event causing delay continues for more than 14 days, we may suspend our commitments under these terms and conditions by giving you 7 days’ notice.


  1. These terms and conditions are to be governed by and construed in accordance with the laws of New Zealand and any claim which in any way arises out of these terms and conditions will be heard in New Zealand and you agree to submit to the jurisdiction of those Courts.


  1. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Customer Grievances

  1. If for any reason you feel that we have not served your interests suitably or that some product or service does not meet your expectation, or if there is a hardship or other special consideration involved in your relationship with us, we invite you in the first instance to contact [email protected] for a resolution, or if this is not successful then to appeal the matter or forward complaints in writing to the directorship of UBT by [email protected] If your matter relates to Telecommunications then please see our Financial Hardship and Complaints Policies.

Products and Services Download


We offer products and services via our website, by email, by hard copy brochures and by face to face selling. Our offers are made only for acceptance within New Zealand by persons over the age of 18 years. Every offer is made on the basis that we will consider an order from you pursuant to the offer and will conclude a sale at our discretion by accepting your offer. When we elect to accept your offer we will notify you by email within 7 days of your order.


From time to time UBT offers products and services via our website, by email, by hard copy brochures and by face to face selling, which products or services are provided by third parties which are typically subject to agreements whereby UBT benefits, whether by cash payment rebate, commission or otherwise for introducing you as purchaser of those goods and services. You hereby expressly acknowledge and consent to this arrangement .UBT may also receive transactional information in relation to these agreements for auditing of benefits and marketing purposes.


We describe each product and service as accurately as we are able. Images and pictures are provided by way of illustration and do not necessarily show the full designs or options. No product or service comes with any add on or accessory unless we expressly say so.

Prices and Payments

Prices advertised are in New Zealand Dollars and exclude GST unless we advise otherwise. In these terms and conditions, on our website and in any advertising material we use, “GST” has the meaning given to it in Goods and Services Tax Act 1985. If payment with order is requested, we will tell you the methods available and no sale can be concluded without payment in full. If payment is by subscription we will tell you the methods available and you will be subject to the Subscriptions section of these terms and conditions.


Depending on the product or service offered, delivery may be electronically by download or physically by our nominated transport, or by progressive release and delivery of products and services over a specified period. The title to any product sold to you will not pass to you until we have received payment in full. Costs of packaging and delivery to you will be paid by us unless we tell you otherwise.

Customer Service Contact and Response Time

Our Customer Service team operates during business hours 8.00 AM – 4.30 PM Monday to Friday, public holidays excepted. They will respond within one business day to any customer enquiries sent to [email protected] during business hours. Our goal is to respond to at least 80% of these enquiries within 60 minutes. Otherwise contact can be made by calling 0800 828123 to speak to a Customer Service representative; if you call out of hours, please leave your contact details so we can return your call.

Customer Satisfaction Guarantee

Under our Customer Satisfaction Guarantee we promise that if for any reason you are not satisfied with a UBT supplied product, you may return it for a refund of your purchase price. The refund will depend on your returning the product to us in an original saleable condition within 30 days of the sale. The product will remain at your risk until received by us. This guarantee extends only to products supplied directly by us and not by one of our preferred suppliers. Other rights and remedies in relation to the products purchased from us include:

  • The benefit of all manufacturers’ warranties in relation to the products.
  • Our warranty against defect in respect of all electronic hardware for the period of the manufacturers’ warranties provided the hardware is used according to the manufacturers’ recommendations.
  • Our warranty that any electronic hardware that is inoperable on arrival or that fails within 30 days of shipping will be replaced by us as soon as possible, the faulty hardware to be returned to us.

Requirements for returns generally are shown in clause 26.

Statutory Warranties

The guarantees contained in the Consumer Guarantees Act 1993 are excluded where you acquire goods from UBT for business purposes in terms of Sections 2 & 43 of that Act.

Limitation of Liability

  1. The Sale of Goods Act 1908, the Fair Trading Act 1986 and other statutes may imply warranties or conditions or impose obligations upon UBT which cannot by law (or which can only to a limited extent by law) be excluded or modified. In respect of any such implied warranties, conditions or terms imposed on UBT the liability of UBT shall, where it is allowed, be excluded or if not able to be excluded only apply to the minimum extent required by the relevant statute.
  2. Except as otherwise provided above UBT shall not be liable for any loss or damage of any kind whatsoever, arising from the supply of Goods by UBT to you including Consequential loss whether suffered or incurred by you or another person and whether in contract or tort (including negligence) or otherwise and irrespective of whether such loss or damage arises directly or indirectly from Goods provided by UBT to you.


To utilise Warranty Support, repair services or return requests, please contact [email protected] or call 0800 828123 You will be given a reference number and instructions how product is to be delivered to us. When returning products it is at your risk until we receive it. Always include the reference number provided, your current contact details, a description of the service you are seeking and any requested supporting documentation. Where any returned product contains data, we cannot guarantee the recovery or transfer of that data. You are strongly recommended to back-up all your data on a regular basis and prior to returning any items for repair or warranty claims.

Warranty Claims

If you purchase our products or services and they or any part of them are defective, we may at our option:

  • Repair or replace products or part of them or reimburse you for repair or replacing the products
  • Resupply the services or pay the cost of having the services supplied again
  • Refund your purchase price.

We will always contact you to advise of valid warranty claims, to accept a claim under our Customer Satisfaction Guarantee, or to notify you that required repairs are chargeable.

Tampering with, attempting to repair or damaging any product or device may void your warranty. Warranties do not cover user damage to the device. Warranties may not cover abnormal use, or consumable parts. Please refer to the procedures in clause 26 for making warranty claims and arranging returns.


When repairing or replacing equipment and hardware we may use refurbished or like new parts, and where we are unable to replace an item we may provide an alternative that is like or superior to the goods replaced.


All software provided is subject to the terms and conditions of the license agreement relating to that software. You acknowledge your obligation to honour such licence agreements. All rights, title or interest in respect of the intellectual property rights in the software remain with us or the licensor of the software.

Monthly Software and System Licence

All computer hardware has the Streamline3 software pre-installed which you are licensed to use by the Monthly Software and System Licence fee. It manages access to the “World Wide Web” on your behalf with default settings which you as the responsible business owner are able to modify for your intended use.

It uses a system of “whitelisting” approved web sites, and “blacklisting” inappropriate sites which an administrator can modify at your discretion for users. This software is not transferable to another device or user.

The Purchaser of a Computer or Laptop is responsible for the administration of the pre-installed Streamline3 software settings and must agree to the software licensing Terms and conditions. Removal and circumvention of the Streamline3 protection system provided is not to be undertaken in any way, form or fashion and may breach its warranty.

Also pre-installed is the ESET NOD32 anti-virus software. The licence fee also includes email, fax and telephone support to assist you with administering pre-installed software.

Whole Agreement

These terms and conditions, when read with any terms and conditions included with product descriptions or at check-out, represent the whole of the terms of the contract between you and us and all representations, undertakings, prior agreements or arrangements are expressly excluded. Where there is a conflict between these terms and conditions and terms and conditions included with product descriptions, the product terms and conditions take precedence. You expressly acknowledge that in entering into a purchase you have not relied upon any prior representation made by us concerning the products and services, their uses, fitness, quality or specifications.

Privacy Policy & Complaints Process Download

What is "Personal Information"?

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

When do we collect Personal Information?

UBT collects Personal Information about individuals directly from those individuals or their authorised representative.

When you interact with us, we may collect Personal Information, such as names, contact details and other relevant information. Some instances of this are when you:

  1. apply for membership to our website
  2. use products or services
  3. contact us by telephone
  4. register for or attend seminars, presentations, meetings, webinars or our premises
  5. complete electronic, verbal or paper based registrations, feedback, surveys, promotions, emails, instructions or enquiry forms
  6. subscribe to a publication, newsletter or mailing list
  7. apply for a job or volunteer your services
  8. provide information voluntarily

We do not collect Sensitive Information without your consent and then only if it is reasonably necessary for one or more of our activities, for example for establishing membership to the website, for arranging catering and access to facilities, for tax advice or for investigating a complaint.

UBT may also collect Personal Information about you from a third party or from a publicly available source, but only if:

  1. You have consented to such collection or would reasonably expect us to collect information in this way. Example: When personal information is updated with another party trading under the UBT brand, this may be updated in our databases as well.
  2. b. It was not reasonable or practical to collect this information directly from you. Example: We may obtain reports from preferred suppliers about services provided to members for understanding use by members, negotiating better terms, auditing supplier reports and improving customer service.

Information Collected via Websites

  1. UBT will not collect any Personal Information about visitors to this website except when they knowingly provide it or as otherwise described below. For example, UBT will collect Personal Information from users to websites when they register to use the website, send or receive e-mail updates from UBT, or enter promotions or sweepstakes.
  2. Click Stream Data – when you visit and browse a website, UBT’s website will collect Personal Information for statistical reporting and maintenance purposes via Google Analytics and Wistia (for video)
  3. Google Analytics uses first-party cookies to track visitor interactions. These cookies are used to store information, such as:
    • the date, time and duration of a visit;
    • whether the visitor has been to the site before;
    • what site referred the visitor to the web page; and
    • the number of users visiting the websites and the number of pages viewed.
  4. Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity browser type or website visiting patterns; if you access UBT’s website a cookie is downloaded onto your computer's hard drive when you first log onto the website and it is automatically deleted from your hard drive after a period of thirty days.
    • Web beacons are images that originate from a third party site to track visitor activities; UBT currently uses web beacons to track the visiting patterns of individuals accessing the website
    • Login audit logs are used to record a user’s usage history and selections
    • Our website Live Agent Web chat application provided by Salesforce collects data from users online so staff can identify who they are speaking with.

How do we use the Personal Information we collect about you?

  1. UBT uses the information it collects about you to:
    1. Establish your membership to the website
    2. Identify you and conduct appropriate checks
    3. Communicate with you
    4. Provide you with goods or services you have requested
    5. Provide you with information about goods and services we reasonably believe you may be interested in
    6. Provide you with general information we reasonably believe you may be interested in
    7. Personalise and customise your experiences with websites
    8. Help us research the needs and expectations of members and improve the provision of goods and services by UBT and preferred suppliers
    9. Manage complaints and disputes, and report to dispute resolution bodies
    10. Comply with Occupational Health and Safety regulations
    11. Comply with industry codes or a lawful request
  2. UBT will only collect and use your Personal Information in accordance with this Privacy Policy or otherwise with your prior express written consent.
  3. If you choose not to provide your Personal Information to UBT for the purposes set out in this Privacy Policy, the consequences for you will be that we will not be able to provide you with the requested service nor access to the website.

How do we check the quality of Personal Information?

  1. UBT takes reasonable steps to ensure the personal information we collect is accurate, up to date and complete. We may do this by providing you access to edit some of your personal information, periodic update requests, when interacting with you and where practical electronic synchronization of UBT databases.
  2. We provide you the right to access and correct Personal Information.

Who sees your Personal Information?

  1. UBT discloses the information about its customers and potential customers if or when UBT:
    1. has your consent to share the information;
    2. or someone acting on UBT’s behalf provides the product or service you have requested; or
    3. reasonably believes that your actions on the website violates UBT’s Terms.
  2. UBT may disclose Personal Information to third parties but only to the extent necessary to fulfil the purposes for which the Personal Information was collected. Example: UBT may disclose Personal Information to UBT’s officers and employees and its professional advisers and consultants to help improve the services offered by UBT but only on a confidential and need-to-know basis.
  3. UBT may also disclose your Personal Information to the website host in certain limited circumstances for example ensuring that if the website experiences a technical problem it is able to operate in an effective and secure manner
  4. UBT may disclose your Personal Information to organisations that are located in foreign countries solely for the purposes set out in this Privacy Policy provided that such disclosure is permitted under the New Zealand Privacy Principles. If you leave our website by way of any hyperlink we advertise or display, we make no representation as to the privacy policy in place in any website visited by means of the hyperlink; you are required to make your own investigation and assessment as to the privacy policy of any website visited by this means. In particular if you visit a telecommunications site or the site of some preferred supplier mentioned on our website, please be aware that the sharing of your personal information on those sites is not within the control or oversight of this privacy policy.
  5. UBT may collect government related identifiers from you, which will be used or disclosed only where such use or disclosure is reasonably necessary to verify your identity for the purpose of an activity we are undertaking on your behalf such as provision of tax related services requested for a government agency.

Do we use your Personal Information for marketing?

  1. UBT may use your Personal Information to provide you with promotional material about UBT or the services and products offered by UBT and preferred suppliers. If you do not wish to receive promotional information you can contact our Privacy Officer by emailing [email protected] at any time requesting that your name be removed from UBT’s marketing lists
  2. Otherwise, UBT will not disclose any of your Personal Information to any other organisation unless the disclosure is required by law or is otherwise permitted by the National Privacy Principles.

How do we keep your Personal Information safe?

  1. UBT takes reasonable steps to protect and keep your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure. The ways we do this include:
    1. Using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information
    2. Limiting physical access to our premises and files
    3. Limiting electronic access to our networks, applications and files
    4. Using security related hardware and software
    5. Implementing personnel safe practice policies and training
    6. Monitoring and reviewing our practices periodically
    7. Using third parties who meet obligations under the New Zealand Privacy Principles.
    8. We periodically consider whether we need to retain your Personal Information in order to continue providing our goods and services to you, and may destroy or de-identify your Personal Information, except where we are required by law to retain it.

How can you see the Personal Information that we hold about you?

  1. You are entitled to access Personal Information that UBT holds about you. If you request access to your Personal Information, we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or would not be otherwise permitted under the National Privacy Principles. If UBT refuses your request to access your Personal Information, it will provide you with reasons for the refusal.
  2. A request for access can be done in any of the following ways:
    1. Phone: 0800 828 123
    2. Email: [email protected]
    3. Post to: Attn: Privacy Officer; PO box 5206; Palmerston North 4441

How can you correct your Personal Information?

  1. You can update your Personal Information at any time by contacting the relevant UBT department or you may edit your UBT account information and preferences on our website.
  2. Otherwise our Privacy Officer will correct your Personal Information. If we find that we have no further need for your Personal Information we will permanently de-identify it or remove it from our system and destroy all record of it. UBT welcomes any changes to your details so as to keep our records up to date.

What can you do if you have a question, problem or complaint about our use of your Personal Information?

  1. If you feel that your privacy has not been respected or that UBT has conducted itself inconsistently with this Privacy Policy or the National Privacy Principles in respect of your Personal Information, please contact our Privacy Officer in any of the following ways:
    1. Phone: 0800 828 123
    2. Email: [email protected]
    3. Post to: Attn: Privacy Officer; PO box 5206; Palmerston North 4441

Subscription Service Terms Download

Period of Subscriptions

When you purchase a subscription service we will send you a confirmation email advising when your services will commence. All subscription services including one-year subscriptions are provided on a monthly recurring basis until terminated in writing by either you or us, and after termination the services expire at the end of the next calendar month. One-year subscribers will continue on a monthly basis for twelve months, and monthly thereafter at the then current monthly fee.

Updating Packages

Some subscription services are priced according to your desired package and also according to the number of your staff. If your business circumstances change you may no longer qualify for the existing package you have subscribed to. You are required to notify us in writing of the change and we may require you to move to another package. You may upgrade packages at any time by terminating the existing package and subscribing to the new package.

Access to Events

Where your subscription service includes access to seminars or webinars we will require you to accept booking terms and conditions relating to the event when registering your delegates.

Benefit of Subscriptions

Subscription services and all included products and services including those provided free are only for the use of the nominated customer and are non-transferrable to other or related entities unless authorised in writing by us. You are not entitled to a refund of any unused subscription inclusions, including those that have limitations on their availability.

Changes to Services and Fees

Monthly subscription service fees and services may change at any time. We may introduce new fees, or add, subtract or vary the subscription services from time to time; we will however provide at least one month’s notice to your nominated email address of any changes. If you object to any such change you may terminate your subscription before the change comes into effect. If you do not cancel your subscription within that period we will deem you to have accepted the change. One-year subscribers will be unaffected by fee increases except where they relate to changes in subscription service package or staff numbers.

Payment Authorities

We may continue to use your existing payment authorities a. For new subscription fees and/or services providing we have given you at least one month’s notice of the intended change; and b. For monthly subscriptions following the expiry of a one-year subscription.

Termination of Subscriptions

Either we or you may without giving a reason terminate Subscription Services by giving at least one month’s written notice prior to the beginning of the next billing period. We may immediately terminate access and use of any part of your package at our sole discretion a. In the event of non-payment; or b. If we believe you may be breaching any of these subscription service terms or the website terms and conditions. In such circumstances we will refund any subscription service access fees relating to days beyond the termination date less any fees outstanding from you.

Expiry of Access

Upon termination, other than immediate termination, your access to the existing subscription services will expire at the end of the next calendar month. One-year subscribers will be entitled to a refund of subscription service access fees paid for the months beyond the next calendar month end, less an adjustment based on the then current monthly subscription service fee.


Exclusion of Warranties

To the extent permitted by law, all conditions and warranties which could otherwise be implied into these terms and conditions including warranties of title or implied warranties of merchantability or fitness for a particular purpose are excluded.

Comments by Users and Transactions between Users

We may create forums via various mediums for raising queries, discussion and voicing opinions by members, presenters and our representatives. Any comments, recommendations or views expressed are those of the person making them. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with us. We do not participate in any way in the transactions between our users. By publishing any member’s Comments we do not endorse or approve in any way those comments or any part of them. You acknowledge and agree that any reliance upon or use of any user Comments shall be entirely at your own risk.

Virus and Malware

We take all due care in ensuring that our website and electronic communications are free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Third Party Content

From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.

Business Advisory Services, Training and Resources

Where a Product or Service includes business advice, assistance, training or resources, whether orally, at seminars, by webinars, by documents or face to face presentations, meetings or otherwise, the following provisions are relevant: a. Although we have goals for each of our clients, the results from the advice, assistance, training or resources will vary from business to business. b. You agree that we will not in any circumstances be responsible for the day-to-day management of your business or implementation of any action items that we may recommend. c. The content of our materials and oral advice is prepared solely for generic coaching and training purposes and will always be of a general nature only and not specifically prepared taking into account your objectives, financial situation or needs. d. Before acting on any advice, you should consider that it may not be appropriate for you. e. You should continue to draw on professional assistance and advice from your accountant, lawyer, and other advisors.

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